FogBugz Outlook Plugin

At CNOC Informatiesystemen we use FogBugz for our bug tracking. FogBugz is set up in such a way that it fetches customer support questions from a special e-mail address. As soon as a mail is send to our support account, a case is created and assigned to a developer.

Problem

Creating cases from incoming messages only works for e-mail that is send directly to our support address. If a customer sends an e-mail directly to one of the developers, the developer has two options:

  1. Forward the e-mail to our support address
  2. Open FogBugz and create the case manually

The downside of this solution is that a manually created case is not linked to the sender (the correspondent is not set). When replying to the customer by e-mail the user has to look up the e-mail adress somewhere else.

Solution

We created a plugin for MS Outlook that adds a button to the Outlook toolbars. With this button a FogBugz case will be created directly (by using the FogBugz API), and the case is then linked to the sender of the message.

Screenshot

More information

More information + download location canbe found on this site.